1. Overview
Last updated: October 23, 2026.
This Refund Policy explains when Individual Entrepreneur Rudolf Vinter ("we") refunds purchases made in MarketVideo (the "Service"). It forms part of our Terms of Service.
2. Failed generations
If a generation fails for technical reasons, the stars spent on it are returned to your balance, usually automatically. If they were not returned, email [email protected] and we will return them.
3. Star packs
You can request a full refund of a star pack within 14 days of purchase if none of the stars from that pack have been spent.
Stars that have already been spent on generations are not refundable. Stars received for free, for example when you sign up, are never refundable.
4. Subscriptions
You can cancel your subscription at any time yourself with Manage billing on our Pricing page. Cancellation stops future renewals; your subscription remains active until the end of the paid period, and stars credited to your balance stay there after it ends.
You can request a refund of a subscription payment within 14 days of the charge if none of the stars credited for that period have been spent. Otherwise, payments for the current period are not refundable.
5. Changes to paid features
If we change or remove a paid feature in a way that materially reduces what you have already paid for, you may cancel and ask for a refund of the unused part of your payment.
6. Right of withdrawal in the EEA and the UK
If you are a consumer in the European Economic Area or the United Kingdom, you may withdraw from a purchase within 14 days without giving a reason. If you ask us to start providing the purchased stars or subscription features within that period, you may lose the right of withdrawal once they have been used, or may have to pay for the part already provided, as the law allows.
7. Account deletion and closure
If you ask us to delete your account, unused stars are cancelled and are not refunded, except within the periods described above. If you delete your account because you do not accept a material change to our Terms of Service, we refund the unused part of any paid stars or subscription.
If we close your account for reasons not related to a breach of our Terms of Service or Acceptable Use Policy, we refund the unused part of any paid stars or subscription. If we close it because of such a breach, unused stars are not refunded, except where the law requires.
8. Billing errors
If you were charged twice or charged incorrectly, contact us and we will refund the incorrect charge.
9. How to request a refund
Email [email protected] from the address linked to your account and include the date and amount of the payment. We review requests within 5 business days. Approved refunds are issued by Freemius, our reseller, to the original payment method; the time it takes to appear depends on your bank.
10. Your statutory rights
This Policy does not limit any rights you have under mandatory consumer protection laws.