1. Overview
This Refund Policy explains when MarketVideo ("we") refunds purchases made in MarketVideo (the "Service"). It forms part of our Terms of Service.
2. Failed generations
If a generation fails for technical reasons, the stars spent on it are returned to your balance automatically. You do not need to contact us.
3. Star packs
You can request a full refund of a star pack within 14 days of purchase if none of the stars from that pack have been spent.
Stars that have already been spent on generations are not refundable.
4. Subscriptions
You can cancel your subscription at any time. Cancellation stops future renewals; your subscription and the stars credited for the current period remain available until the end of the paid period.
You can request a refund of a subscription payment within 14 days of the charge if none of the stars credited for that period have been spent. Otherwise, payments for the current period are not refundable.
5. Billing errors
If you were charged twice or charged incorrectly, contact us and we will refund the incorrect charge.
6. How to request a refund
Email support@marketvideo.app from the address linked to your account and include the date and amount of the payment. We review requests within 5 business days. Approved refunds are returned to the original payment method; the time it takes to appear depends on your bank.
7. Your statutory rights
This Policy does not limit any rights you have under mandatory consumer protection laws.